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Booking Terms & Conditions

The agreement between you and us when you book a party.

Last updated 2 October 2026

1. Who we are

Square Pavi Kids Zone is operated by Absolute Catering LTD, a company registered in Malta (registration number C52596, VAT number MT20372915), with its registered address at 12, Lelluxa, Triq San Puliju, Mellieha MLH1132, Malta.

You can reach us at dborg@absolutecatering.com.mt or on +356 7713 0730. Parties take place at Square Pavi, Qormi, Malta.

In these terms, "we" and "us" mean the operator named above, and "you" means the person making the booking.

2. What you are booking

A booking gives you exclusive use of the Kids Zone for the package and time you select, for the number of children stated in your booking.

Food, drinks and add-ons are not included in the package price unless the package description says otherwise. They are priced separately and shown to you before you pay.

We also sell tickets to our own events. A ticket gives one child a place at the event on the date and time shown, alongside other families. Ticket refunds are covered by our Cancellation & Refund Policy.

3. Making a booking

Parties must be booked at least 72 hours in advance. Selecting a date and time places a short hold on that slot while you complete payment; the slot is not yours until the deposit is paid.

Your booking is confirmed only when we have taken your deposit and sent you a confirmation email with a booking reference. If we cannot confirm your booking, we will refund anything you have paid in full.

Please check your confirmation carefully and tell us straight away if anything is wrong.

4. Prices and payment

All prices are in euro (EUR) and include VAT where it applies.

A deposit of €50 is payable online to confirm your booking. The balance is payable at the venue on the day of your party.

Card payments are processed by Global Payments. We do not receive or store your card details.

  • A weekend and public holiday surcharge applies to parties on those days, and is shown in your total before you pay.
  • Extra children above the number included in your package are charged at the rate shown for that package.
  • A themed party starts at €250. Because we commission the theme as soon as you book it, 50% of it is payable with your deposit. We confirm the final price once we have quoted your theme, and any difference is added to your balance.
  • Items marked "we’ll quote you" are not included in your online total. We will quote them and add them to your balance before your party.

5. Final numbers, food and allergies

Please confirm your final numbers with us at least 48 hours before your party. We will do our best to accommodate additional children on the day, but we cannot guarantee it, and any extra children are charged at the package rate.

Tell us about any allergies or dietary requirements when you book, and again when you confirm final numbers. We prepare food in a kitchen that handles nuts, gluten, dairy, eggs, fish and other allergens, so we cannot guarantee that any dish is free from traces of them.

6. Changing or cancelling

Cancellations, postponements and refunds are covered by our Cancellation & Refund Policy, which forms part of these terms.

7. If we have to change or cancel

We may very occasionally need to cancel or move a party, for example because of a failure of equipment, a health and safety issue, or something outside our reasonable control.

If that happens, we will offer you an alternative date, or a full refund of everything you have paid, including any themed party payment. That is the limit of what we owe you in those circumstances.

8. Supervision and behaviour

Children remain the responsibility of their parents or guardians throughout. Our staff run the party; they do not take over the supervision of children.

At least one responsible adult must be present for the whole party. We may ask you to have more adults present for larger groups.

  • Socks must be worn in the soft play area.
  • Age, height and safety rules for the bumping cars, soft play and arcade equipment must be followed at all times.
  • We may refuse entry to, or remove, anyone behaving in a way that puts others at risk. No refund is due in that case.
  • You are responsible for the cost of any deliberate or reckless damage caused by your group.

9. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under Maltese law.

We are not responsible for personal belongings brought to the venue, and we ask you not to bring anything valuable.

10. Photographs

You are welcome to take photographs of your own party. Please be considerate of other people at the venue.

We will not use photographs of your party for marketing without asking you first.

11. Complaints

If something goes wrong, please tell us as soon as possible at dborg@absolutecatering.com.mt or on +356 7713 0730 so that we can put it right. We aim to respond within five working days.

If a complaint is not resolved directly with us, you have the right to refer it to the Malta Competition and Consumer Affairs Authority (MCCAA) through its online Dispute Resolution Platform at www.mccaa.org.mt.

12. Governing law

These terms are governed by Maltese law, and the courts of Malta have jurisdiction over any dispute. Nothing here affects your statutory rights as a consumer.